Toyota Culture: the Heart and Soul of the Toyota Way

Argumento de Toyota Culture: the Heart and Soul of the Toyota Way

The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in Toyota Culture, preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota selects, develops, and motivates its people to become committed to building high-quality products-and how you can do the same for your company.

Toyota Culture examines the ?human systems? that Toyota has put in place to instill its founding principles of trust, mutual prosperity, and excellence in its plants, dealerships, and offices around the world. Beginning with a look at the evolution of the Toyota culture and why its people are the heart and soul of the Toyota Way, the authors explain the company's four-stage process for building and keeping quality people: Attract, Develop, Engage, and Inspire.

Drawing upon numerous examples from Liker's decades of research as well as Hoseus' insider access as a Toyota manager, Toyota Culture gives you the tools you need to:

• Find competent, able, and willing employees
• Start training and socializing your people as you hire them
• Establish and communicate key business performance indicators at every level of your organization
• Train your people to solve problems and continuously improve processes in their daily work
• Develop leaders who live and teach your company's philosophy
• Reward top performance-and offer help to those who are struggling

Fascinating vignettes of Toyota's innovative culture highlight the nuances of translating and recreating a people-centric culture in factories and offices across the globe. These exclusive, behind-the-scenes details are just what your company needs to successfully learn from The Toyota Culture.0Part One: The Context and the Challenge

1. The Problem and the Countermeasures

2. Inputs and Outputs: Philosophy, People, and Problem Solving

Part Two: The Process--The Competent People Value Stream

3. Attract Competent and Trainable People

4. Develop Competent and Able People

5. Engage Competent and Willing People

6. Enroll Competent and Committed People

Part Three: People and Culture Supporting Processes

7. Teamwork

8. Clean and Safe Work Environment

9. Two-Way Communication

10. Management Accountability to Employees

Part Four: Organizational Supporting Processes?Human Resource Management

11. Stable Employment and Manpower Management

12. Fairness and Consistent Policies and Practices

13. Recognition and Corrective Action

14. Hoshin Kanri?Policy Deployment

Part Five: How to Guide the Implementation of the Competent People Value Stream

16. Implementation Strategies Guide