The Process Matters (ebook)

Argumento de The Process Matters (ebook)

Winner of the 2016 Bronze Medal in Operations Management / Lean / Continuous Improvement, Axiom Business Book Awards
Honorable Mention for the 2016 PROSE Award in Business, Finance & Management, Association of American Publishers

"[In The Process Matters, Brockner] suggests ways managers can include employees in the process while maintaining trust—and keeping the best workers."--BizEd Magazine

"One of the world’s leading experts on organizational life shows us how to promote fairness and make change happen. With rigorous data and real examples, The Process Matters delivers insights that are both accessible and actionable."--Adam Grant, Wharton School, University of Pennsylvania and author of Give and Take

"While many books have identified how to achieve optimal results in the workplace, The Process Matters smartly focuses on creating the most functional, efficient, and dynamic processes from the start. A must-read!"--Marshall Goldsmith, Thinkers50 Top Ten Global Business Thinker and executive coach

"This book makes an important contribution on the role of process. Managers should read this valuable work."--Max H. Bazerman, Harvard Business School and author of The Power of Noticing

"Drawing from the social psychology of fairness and justice, and the author’s own leading research in this area, The Process Matters articulates the importance of process in managers’ effective implementation of organizational decisions and policies, including successful organizational change. Engaging and authoritative, as well as rich in illustrative examples, this book will become the leading reference for years to come."--Roderick Kramer, Graduate School of Business, Stanford University

"The title tells it all: process matters. In this book, Brockner weaves together theories in new ways that provide both theoretical and practical insights. Made to be read by those who manage, this book’s research is rock solid and applicable to the workplace and beyond."--Arthur Brief, David Eccles School of Business, University of Utah0Acknowledgments vii
1 Introduction 1
2 It's Only Fair 21
3 Making Change Happen: It's All (or at Least Largely) in the Process 53
4 Taking the Process Personally 123
5 For Ethicality, the Process Also Matters 184
6 A High-Quality Process: Easier Said Than Done 233
Appendixes
A The Change Implementation Survey 271
B Scoring Guide for the Change Implementation Survey 276
C Measure of Regulatory Focus 278
D Measure of Work Regulatory Focus 281
E Measure of "Openers" 283
F Allport-Vernon-Lindzey Values 284
G Measure of Moral Identity 286
H Measure of Emotional Reappraisal 288
Notes 291
Index of Names 305
Index of Subjects 311