Drawing on extensive research and experience in more than 300 organisations around the world, Alan Robinson and Dean Schroeder show precisely how to take advantage of the virtually free, perpetually renewable resource of employee ideas.
True excellence and sustainable competitive advantage¿in every area, from productivity, to responsiveness, keeping costs low, quality and service delivery¿is only possible with the attention to detail that comes from getting and implementing large numbers of ideas from employees. Drawing on extensive research and experience in more than 300 organisations around the world, Alan Robinson and Dean Schroeder show precisely how to take advantage of the virtually free, perpetually renewable resource of employee ideas. True excellence and sustainable competitive advantage¿in every area, from productivity, to responsiveness, keeping costs low, quality and service delivery¿is only possible with the attention to detail that comes from getting and implementing large numbers of ideas from employees.