Friendly Fire (ebook)

Argumento de Friendly Fire (ebook)

"The reader will be fascinated. . . . The conclusion is eye-opening and the 'lessons learned' are insightful. . . . A lucid and well-argued book that is a must-read for anyone seeking to comprehend the complexity of fratricide."--John Davis, Air Power History

"An exceptionally clear outline and theoretical analysis.... The writing is very clear and unusually elegant."--Charles Perrow, Yale University, author of Normal Accidents

"Scott Snook has built a clear case from highly-detailed information. Putting all the data in one place, with numerous 'inside' examples and quotes, will stimulate many organizational theorists. The book is a model of organizational analysis and application of theory at multiple levels, including an ability to reveal the gaps in theory without undermining the theoretical analysis."--John S. Carroll, MIT Sloan School of Management

"A provocative book that can teach all of us about much more than friendly fire. It is an ideal teaching text with great subject, a fascinating thesis, lots of details and much to ponder and discuss."--Brig. Gen Creighton W. Abrams, U.S. Army Ret., Army

"Friendly Fire is a deeply intriguing analysis of a highly complex incident that resulted in needless deaths. . . . Drawing on an extensive knowledge of systems theory and organizational behavior, [Snook] weaves an account of an organization on the edge of chaos, a nearly deterministic system ultimately responsible for the resultant loss of life. His conclusions are as disturbing as they are fascinating. . . . Snook paints a disconcerting picture of the potential pitfalls of organizational complacency that every military professional should take to heart. . . . A concise, well-written account of human tragedies. . . . Snook presents a thoroughly analytical, yet exceptionally unambiguous, narrative of the events that ultimately led to the deaths of 26 peacekeepers. Any research into this incident would be incomplete without the information [this] author provide[s]."--Steven Leonard, Military History

Winner of the George Terry Award0List of Figures ix
Preface xi
Acknowledgments xiii
List of Abbreviations xv
1. Introduction: How In the World Could This Happen? 3
Motivation: To Learn from and Correct Our Mistakes 7
Theoretical Domain: A Normal Accident in a Highly Reliable Organization 10
Data: We Know Exactly "What" Happened 15
Analytical Strategy: Constructing a Causal Map 18
Outline of the Book: An Explanation Across Levels 22
2. The Shootdown: A Thin Description 26
Background: Context Is Important 26
Command and Control: Dense Webs of Crosscutting Guidance 31
The Players: SAVVY, COUGAR, MAD DOG, DUKE, EAGLEs, and TIGERs 40
The Shootdown: A Deadly Dance 52
Multiple Explanations: A Walk Through the Causal Map 65
3. Individual-Level Account: Why Did the F-15 Pilots Misidentify the Black Hawks? 71
Making Sense: Seeing Through the Mind's Eye 75
Ambiguous Stimulus: What Did They Actually See? 76
Expectations: What Did They Expect to See? 80
Desire: What Did They Want to See? 94
Summary: Why They Saw What They Saw 96
4. Group-Level Account: Why Did the AWACS Crew Fail to Intervene? 99
A Weak Team: Overmatched 104
Diffuse Responsibility: When Everyone's Responsible No One Is 119
Summary: The Fallacy of Social Redundancy 135
Organizational-Level Account: Why Wasn't Eagle Flight Integrated into Task Force Operations? 136
Differentiation and Integration: Whatever You Divide, You Have to Put Back Together Again 143
Interdependence: Multiple Failures to Coordinate 152
Summary: How It All Came Apart 177
6. Cross-Levels Account: A Theory of Practical Drift 179
Practical Action: A Core Category 182
Practical Drift: A Theory 186
7. Conclusions: There But by the Grace of God 202
On Theoretical Reminders: Normal Behavior Abnormal Outcome 204
On Practical Drift: Or Is It Sailing? 220
Implications: Let's Build a Library 232
Appendixes
1. Method 237
2. Friendly Fire Applied: Lessons for Your Organization? 239
References 241
Index 251