* identifies the conceptual and practical problems of finding clear criteria for evaluating reforms
* focuses on the shifts in public management towards markets and competition, towards the publication of performance indicators, and from larger to smaller organizations
* considers what impact these reforms have had on the efficiency, responsiveness and equity of services
* comprehensively reviews the evidence on the effects of reform on health care, housing and education
* discusses the implications for public sector management.Introduction
Criteria of evaluation
Methods of evaluation
Health reforms
Housing reforms
Education reforms
Conclusion
References
Index.