The main focus of this course is to provide the necessary skills for effective customer service.
The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers.
Well trained staff have confidence and enjoy their work. They are more effective in what they do, and are more capable to meet customer requirements.
Training should be an ongoing process, and not just a once off event. It should become part of the company culture, and the accepted way of doing business.
Subjects covered in this course include
Effective Communication
Telephone Skills
Listening Skills
Dealing with Clients
The Main Purpose Of Staff Training
Effective Communication.
Listening Skills.
Customer Loyalty.
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