?Art of the Apology: How, When and Why to Give and Accept Apologies is one of the best how-to guides for improving human communication?. Bloom incorporates real life examples of people (including famous actors, politicians, and athletes) to cement for the reader the do?s and don?ts of creating effective, heartfelt apologies. By providing contemporary and relevant examples extracted from the headlines, Bloom ensures that the reader will both recognize the people involved as well as understand the points she is making. Art of the Apology is highly recommended for anyone and everyone who is dealing or has dealt with strife and struggles within relationships of all kinds.? --Laura Schultz, nyjournalofbooks.com